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The Twitter Explosion

by admin on Friday, February 6th, 2009

When Jonathan Ross (@wossy) discusses Twitter with Stephen Fry (@stephenfry) on Friday night telly you know that Twitter is going mainstream.

Indeed Hitwise’s new figures suggest that Twitter use in the UK has risen ten-fold in the last year - making it one of the top 300 websites in the UK.

So what can aspiring entrepreneurs - especially those in the tech and web 2.0 arenas - learn from Twitter?

Certainly simple is good - Twitter is easy to explain and has limited functionality. Not everyone might grasp ‘why’ you might want to spend your days tweeting away but a simple idea makes Twitter easy to share.

Network effects make a big difference too. The more people who use Twitter, the more useful Twitter becomes, and the more people who will use it.

If you’re building a community, Twitter also teaches us to ‘get the hell out of the way‘ - the founders of Twitter are surprisingly uninvolved in what goes on in the twitterverse. They let people use it however they like and make it simple for developers to build new apps and businesses around Twitter.

To those points I’d also add customisation as a key factor - and competition. There’s certainly an element of Twitter users determined to attract as many followers as possible - and beat everyone else.

Perhaps it’s too simplistic to think that you could design a Twitter-like business - much of what has happened is surely as much a happy surprise to the founders as anyone.

But, as social media becomes more mainstream - from blogs, to Facebook to Twittering on the BBC - smart entrepreneurs are using the lessons learned from the successes (and failures) to help develop their own products and services.

What Do Your Potential Customers Really Want to Know

by admin on Thursday, February 5th, 2009

Let’s say you’ve just decided to launch the greatest ever social network or the coolest new Twitter app on the planet.

Great.

But, and it is a big but, you now need to educate your potential market - or potential investors - as to just what exactly your new product or service can do for them.

So how can you put across that information in the best possible way?

  1. Keep It Simple - Nobody is going to read pages of technical documentation, they want a simple answer to a simple question - what’ll do for me. Sure, you might want to have more detailed information available for those who do need to know more but for Joe Public the key is ’simple is better’.
  2. Keep It Personal / Focus on Benefits - People want to know what’s in it for them - not how technically advanced your product may be. Features are the things that describe your business, benefits are how those features affect the person who uses your service. Keep to the benefits in your marketing and information.
  3. Keep It Lingo Free - Unless your end-users are in ‘the trade’ then keep any jargon, acronyms or slang out of the information you provide. Simple information, delivered in plain-English.
  4. Include Your Personality - There’s no need to be overly dry or corporate in your approach - let some of your personality shine through.
  5. Focus - Your product or service may have a million cool features and benefits that you could talk about - don’t. Stick to one or two key ideas that makes what you have to offer different. One big idea is easier to spared than dozens of small ideas.

You may have noticed a common theme or two - less is more and focus on what your audience wants to know - not what you want to tell them. Keep those two ideasĀ  in mind and you won’t go far wrong.